NHQ Certified Builder Program

Why Does Certification Matter to Builders? Improves overall customer satisfaction by reducing or eliminating callbacks Improves company morale and pride Saves money by reducing cycle time Reduces exposure to litigation due to construction defects Establishes a trustworthy reputation among consumers; increases likelihood of customer referrals or repeat customers Provides a rigorous and complete review of business practices; ensures that all elements of a quality program are incorporated to ensure a quality product Why Does Certification Matter to Trade Contractors? Makes a difference that builder is making a commitment to continual improvement on all levels Shows builder is truly a partner in the process of building quality homes; can lead to improved morale Reduces contractor's exposure to litigation Why Does Certification Matter to Homebuyers? Shows company has documented plan to produce a quality product Increases confidence job will be done right the first time Creates a sense of "privilege" through working with the industry's best "[Participating in the NHQ Certified Builder Program will] engrain consistency and predictability into all facets of our home building business and ... be an easily observable demonstration of our quality commitment to our buyers, trades, and employees ... justifying a premium price for our homes and the 'Grayson Experience'." Cindy McAuliffe President Grayson Homes (NHQ Certified Builder, June 2004) Differentiates those that talk about quality from those who demonstrate a commitment to quality